RESCHEDULED SHOWS HAVE BEEN ANNOUNCED! DETAILS BELOW.
CANCELLATION & RESCHEDULED SHOWS FAQ
Why/how did this happen? Was there one specific reason?
There were several roadblocks to the festival fully coming together to meet the standards we’d want to want to give fans. Once we realized the timeline was unrealistic to execute the event as originally planned, we had to make the heart wrenching decision to cancel this year’s event.
Are ticket-holders getting full and/or partial refunds? If so, how and when? Who is managing this from the ticket-provider standpoint?
Yes. All ticket-holders will be 100% refunded for the costs of their tickets. That refund process has already been initiated through our ticket partner Eventbrite. Eventbrite has begun the process of issuing full refunds to all attendees who purchased ticket(s) through their site. There is no action necessary on your end and you can expect to see the refund on your credit/debit card statement within the next 5-7 business days. If you have not received a refund and/or have questions about this process, please contact us at firstname.lastname@example.org
What is the best contact for direct questions, concerns, and immediate support?
Please direct all inquiries to email@example.com
What will happen with the artists that are booked? Will they be rerouted to other venues in Austin or Texas in general?
We are working to reschedule as many artists as we can, but with so many parties involved this is taking some time to book. We plan to announce make up shows and rescheduled artists as soon as the bookings are finalized. We are planning to book these shows at venues throughout Austin. Sound On Sound Fest ticket holders will have first access to purchase tickets to the newly booked shows and will be emailed a link to buy in advance of the public show announcement.
What about festival attendees traveling to Sound On Sound Fest from out-of-state or from abroad?
For those with flights to Sound On Sound Fest, the festival recommends contacting your airline as soon as possible to discuss flight changes or cancellations.
What is next for SOS Fest? Coming back in 2018?
There are no current plans to continue the festival.
Official Statement – Released Oct 6, 2017
We are extremely saddened to announce today that Sound On Sound Fest 2017 is being cancelled. This is one of the hardest decisions we have ever had to make. Due to several recent roadblocks outside of our control and in an effort to do right by our fans, the decision to cancel the event was our only real option.
All ticket holders will be 100% refunded for the costs of their tickets. That refund process has already been initiated through our ticketing partner, Eventbrite, for all attendees who purchased ticket(s) through their site. There is no action necessary on your end and you can expect to see the refund on your credit/debit card statement within the next 5-7 business days.
If you bought a physical ticket, please email firstname.lastname@example.org to process your refund.
If you have questions about this entire process, please contact us at email@example.com. We are dedicated to answering any questions and concerns that you might have.
We are currently in the process of rescheduling the majority of the artists who were set to play Sound On Sound Fest at other venues in the area, and will be announcing the shows and individual show tickets available for purchase very shortly. There are many acts who were touring through November 10-12 who are still performing as well as a number of artists who will be flying back in for new dates this year. For all these rescheduled shows, fans who purchased Sound On Sound tickets will get the first chance to purchase single tickets to any makeup shows this fall. Fans will be emailed a link with details in advance of the public onsale with a limited time to purchase before tickets open to the general public. We will announce the schedule for shows on Monday, October 16. The private presale exclusively for all Sound On Sound Fest ticket holders will start on Monday, October 16 and run until Thursday, October 19 at 8 a.m., when the public onsale begins.
We truly love our fans. We appreciate you sticking by us while we work hard to make this right. Be on the lookout for new show announcements from Sound On Sound Fest artists and ticket links for these replacement shows.
Sound On Sound Fest